RETURNS OR EXCHANGES

At glowberry.shop, we are committed to providing high-quality swimwear and ensuring a satisfying shopping experience. Below is our refund policy, please read carefully before purchasing:

1. Refund Request
   If you are not satisfied with the swimwear you purchased or the product is defective, you can apply for a refund within 14 days of receiving the product. Please ensure that the product is in its original condition, unwashed, unworn, and with complete tags and packaging.
2. Items that are not accepted for refund
   For hygiene reasons, some items will not be refunded after opening the packaging, including but not limited to bikini styles and specially designed swimwear. Please check carefully before purchasing.
3. Refund Processing
   Once the refund application is confirmed, we will process it within 2 working days and refund the amount via the original payment method. The processing time varies depending on the payment channel, please be patient.
4. Return Fees
   If the return is due to product quality or order error, you do not need to bear any postage. If the return is due to personal reasons, the shipping cost will be borne by the customer. It is recommended to return the product by trackable postage to ensure a smooth return.
5. Customer Service
   If you need to apply for a refund or have other questions, please contact our customer service team in time. You can contact us in the following ways:
   Email: donotaelawery@glowberry.shop
   Customer Service Phone: 8653265227
   Thank you for shopping at glowberry.shop, we look forward to providing you with quality products and services!